Help. I can't access the e-books that I paid for.

I bought the $50 free updates e-book, along with the the living soil preparation guide and knf solutions application guide. I never got a receipt or created a login. I made the purchase on my phone. When I go to the website to login or try and reset my password, it says my e-mail can’t be found, and there is no way to access the e-books that I paid for. The money has been taken from my account, but I have no means to access the material or my account. Please help.
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